Privacy Policy

Retailers Against Crime CIC (Company number SC371106) whose registered office is 3a Forrest Road, Riverside, Stirling FK8 1UH (“we”, “us” or “our”) is the Data Controller for the personal data we collect. We are registered with the Information Commissioner’s Office with registration number Z4807655. This User Privacy Notice (“Privacy Notice” or “Notice”) was last updated on 29th June 2022. This Privacy Notice may vary from time to time so please check it regularly. This notice describes the types of information collected, how that information is used and disclosed, and how you can modify or delete your information. Your use of the website, or materials obtained from the website, indicates your assent to the Privacy Policy at the time of such use.

We, the Operators of this website, provide it as a public and in certain areas as a restricted service to our users. Your privacy is important to us. Our goal is to provide you with a personalised online experience that provides you with the information, resources, and services that are most relevant and helpful to you. This Privacy Policy has been written to describe the conditions under which this website is being made available to you. The Privacy Policy discusses, among other things, how data obtained during your visit to this website may be collected and used. By using this website, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing or otherwise using the website or any materials obtained from it. If you are dissatisfied with the website, by all means contact us; otherwise, your only recourse is to disconnect from this site and refrain from visiting the website in the future.

Sites Covered by this Privacy Policy

This Privacy Policy applies to our maintained website, domains, information portals, and registries.

Children’s Privacy

We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not intentionally collect information from minors, and we do not target our website to children.

Links to Third Party Websites

Our website may provide links to third-party websites for the convenience of our users. If you access those links, you will leave our website. We do not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. For example, other websites may collect or use personal information about you in a manner different from that described in this document. Therefore, you should use other websites with caution, and you do so at your own risk. We encourage you to review the privacy policy of any website before submitting personal information.

Types of Information We Collect

 

Non-Personal Information

Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. We may collect and analyse non-personal information to evaluate how visitors use our website.

Aggregate Information

We may gather aggregate information, which refers to information your computer automatically provides to us and that cannot be tied back to you as a specific individual. Examples include referral data (the websites you visited just before and just after our site), the pages viewed, time spent at our website, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.

Log Files

Every time you request or download a file from the website, we may store data about these events and your IP address in a log file. We may use this information to analyze trends, administer the website, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.

Cookies

Our website may use a feature of your browser to set a “cookie” on your computer. Cookies are small packets of information that a website’s computer stores on your computer. Our website can then read the cookies whenever you visit our site. We may use cookies in a number of ways, such as to save your password so you don’t have to re-enter it each time you visit our site, to deliver content specific to your interests and to track the pages you’ve visited. These cookies allow us to use the information we collect to customise your experience so that your visit to our website is as relevant to you as possible.

Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain functions and conveniences of our website may not work properly, and you may be unable to use those of our services that require registration in order to participate, or you will have to re-register each time you visit our site. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of their toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.

Web Beacons

Our website also may use web beacons to collect non-personal information about your use of our website and the websites of selected sponsors or members, your use of special promotions or newsletters, and other activities. The information collected by web beacons allows us to statistically monitor how many people are using our website and selected sponsors’ sites; how many people open our emails; and for what purposes these actions are being taken. Our web beacons are not used to track your activity outside of our website or those of our sponsors. We do not link non-personal information from web beacons to personally identifiable information without your permission.

Personal Information

Personal information is information that is associated with your name or personal identity. We use personal information to better understand your needs and interests and to provide you with better service. On some of our web pages, you may be able to request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership, or join working groups. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords.

Members-Only Website

Information you provide on our membership applications is used to create a member profile, and some information may be shared with our individual member representatives and organisations. Member contact information may be provided to other members on a secure website to encourage and facilitate collaboration, research, and the free exchange of information among our members, but we expressly prohibit members from using member contact information to send unsolicited commercial correspondence. Our members may be automatically added to our mailing lists. By providing us with your personal information on the membership application, you expressly consent to our storing, processing, and distributing your information for these purposes.

How We Use Your Information

We may use non-personal data that is aggregated for reporting about our website usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site. We may use personal information to provide services that support the activities of our members and their collaboration on our projects. When accessing our members-only web pages, your personal user information may be tracked by us in order to support collaboration, ensure authorised access, and enable communication between members.

Information Sharing

We do not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information. We reserve the right to release personal information to protect our systems or business, when we reasonably believe you to be in violation of our policies or if we reasonably believe you to have initiated or participated in any illegal activity. In addition, please be aware that in certain circumstances, we may be obligated to release your personal information pursuant to judicial citations, warrants, or other orders.

If you are a registered member of our website or email list, you should be aware that some items of your personal information may be visible to other members. Our member database may retain information about your name, e-mail address, company affiliation (if an organisational member), and such other personal address and identifying data as you choose to supply. That data may be visible to our members’ only. Your name, e-mail address, and other information you may supply also may be associated in our accessible records with our various committees, working groups, and similar activities that you join, in various places, including: (i) the permanently-posted attendance and membership records of those activities; (ii) documents generated by the activity, which may be permanently archived; and, (iii) along with message content, in the permanent archives of our e-mail lists.

Please remember that any information (including personal information) that you disclose in public areas of our website, such as forums, message boards, and news groups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

Access to and Accuracy of Member Information

We are committed to keeping the personal information of our members accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request. We may provide members with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members’ privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of our website may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a members-only resource is being accessed.

Security

We make every effort to protect personal information by users of the website, including using firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any website, including this one. Much of the personal information is used in conjunction with member services such as collaboration and discussion, so some types of personal information such as your name, company affiliation, and email address will be visible to our members only. We assume no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information.

Protection of your information

We have in place administrative, technical and physical measures designed to guard against and minimize the risk of loss, misuse or unauthorized access, processing or disclosure of the personal information that we hold.

Your Rights

You have the right to opt out of receiving information from us. You may unsubscribe by following the directions provided within any email sent to you. If our processing of personal data is based on your consent, you have the right to withdraw consent for future processing at any time by contacting us. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason (other than consent) for doing so;

• You have the right to obtain information regarding the processing of your Personal Information and access to the personal Information which we hold about you; In some circumstances, the right to receive some Personal Data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to the Personal Data which you have provided to us;
• You have the right to request that we correct your Personal Information if it is inaccurate or incomplete;
• You have the right to request that we erase your Personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Information but we are legally entitled to retain it;
• You have the right to object and/or request that we restrict our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your Personal Data but we are legally entitled to refuse that request; and
• You can also contact the Information Commissioner’s Office via https://ico.org.uk/ for information, advice or to make a complaint.

If you have questions regarding this privacy policy, please contact us.